Fufillment & Shipping Policy

Fulfillment & Shipping Policy

Shipping policy

All orders are processed within 12 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to high volume, Covid-19, and postal service problems that are out of our control, potential delays may occur.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

At this time, we do not ship internationally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at queenravenden@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Due to Covid-19, we are not accepting returns or exchanges. All sales are final.

In the event that your order arrives damaged in any way, please email us as soon as possible at queenravenden@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at queenravenden@gmail.com